Refund policy
At Jolie Carre, we stand behind our products and quality controls. If you are not satisfied with the quality of a product you purchased from our website (joliecarre.com) please reach out to us and we'll assist with a resolution. Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Jolie Carre Quality Guarantee ("Guarantee") is not available for products purchased from unauthorized sellers, including unauthorized internet sites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser.
We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests at our discretion in cases of suspected fraud or if the purchaser has abused the Jolie Carre Guarantee. This Guarantee is limited to one remedy per name, address, or household. Please note that you will be required to provide photograph(s) of your product and to verify Guarantee eligibility.* You must submit your Guarantee request within fourteen (14) days of the date of original purchase if you purchased your Jolie Carree product online or within seven (7) days of the date of original purchase if you purchased it in our brick-and-mortar retail setting.
Jolie Carre cannot be responsible for orders returned to us due to invalid addresses, or non-adherence to our shipping policies. For delivery and shipping policies and requirements, see our shipping page.
If you have any questions regarding this or any of our other policies please contact us at: 1-270-570-4550